Privacy Policy
At Compass Rose Retirements, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our online platform, book our services, or communicate with us.
Information We Collect
We collect various types of information to provide and improve our services to you.
Personal Data You Provide Directly To Us:
- Contact Information: Name, address, email address, and telephone number, typically collected when you make an inquiry, create an account, or book a service.
- Travel Details: Passport information, dietary restrictions, mobility needs, health considerations relevant to travel (e.g., allergies, medical conditions requiring specific accommodations), emergency contact information, and preferences for itineraries or accommodations.
- Payment Information: Credit card numbers, billing address, and other payment details. Note that payment transactions are processed securely through trusted third-party payment gateways, and we do not store sensitive payment card details on our servers.
- Communications: Records of your correspondence with us, including emails, chat conversations, and phone calls.
Information Collected Automatically:
- Usage Data: Information about how you access and use our online platform, such as IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This data helps us understand user behavior and improve our website functionality.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies (e.g., web beacons, pixels) to enhance your experience, analyze trends, administer the website, and gather demographic information about our user base. You can control the use of cookies at the individual browser level.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Managing Services: To process your bookings for bespoke global travel itineraries, accessible accommodation bookings, and guided cultural excursions; to arrange health & safety consultations; and to provide pre-trip planning support and post-trip follow-up.
- Communication: To respond to your inquiries, provide customer support, send booking confirmations, updates, and other service-related communications.
- Personalization: To tailor our services and content to your preferences, ensuring a more bespoke travel experience.
- Safety and Security: To ensure your health and safety during travel, especially for senior travelers, by sharing relevant information with service providers (e.g., accommodation staff, medical personnel if needed), and to protect against fraudulent or unauthorized transactions.
- Improvement and Analysis: To understand how users interact with our online platform, analyze trends, and improve our website, services, and outreach efforts.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
Sharing Your Information
We do not sell your personal data. We may share your information with third parties only in the following circumstances:
- Service Providers: With trusted third-party partners who assist us in operating our business and providing our services, such as airlines, hotels, tour operators, ground transportation companies, and payment processors. These partners are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets. Your information may be transferred to the acquiring entity.
- With Your Consent: We may share your information for any other purpose with your explicit consent.
Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, alteration, or destruction. These measures include encryption, access controls, secure servers, and regular security assessments. While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure.
International Data Transfers
As a global travel service, your information may be transferred to, and processed in, countries other than your country of residence, including destinations outside the European Economic Area (EEA), where data protection laws may differ. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable laws, including implementing standard contractual clauses or relying on other legal transfer mechanisms where appropriate.
Your Data Protection Rights (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us at the address provided below. We will respond to your request within one month.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise any of your rights, please contact us:
Compass Rose Retirements
315 Piccadilly Circus
Floor 4
London, Greater London
W1J 7ND
United Kingdom